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[Not Solved] Missing Customer Order

#1 zeta Offline Junior Member

There are times that when a customer (random probably) places an order and I receive the PayPal email notifying me that I have received a payment, but the order does not show up under the list of ORDERS, and I do not receive an Admin email notifying me that an order was placed.

If I type the order number in the admin search bar, it appears with the right details but with a blank status.

This has happened a couple of times already. Has this happened to anybody else? If so, is there a solution to this?

#2 sampoyigi Offline 1 == 2
This happens when the customer is not properly redirected back to the checkout success page after payment on PayPal website.

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