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I have used TAWK.TO with prestashop in the past and its been great. I have created a page to sit in the footer so people can select live chat and i use the app which is free.
With the embed code what file would i paste this code into so that it appears on all pages ? its just a little widget that sits at the bottom of the screen.
To have the widget appear on all pages, paste the embed code just after the <footer> closing tag within theme-folder/partials/footer.php view file