Customers Online

sampoyigi

I don't think that changed. Its probably something to do with your settings. Check to make sure the Customer Online Timeout seconds is set to 120 under Server within your Admin Panel Settings.

sampoyigi

This is a bit tricky since i can't recreate the problem here, hopefully this helps.

Lets check the SQL used to query the database. To do that, enable DEBUG from your system/tastyigniter/config/constants.php file by setting TI_DEBUG to TRUE, you should disable this after for security reasons. You'll see a green button at the bottom left of the Customer Online page, click the button and scroll down to DATABASE. On the 6th row within the WHERE clause, is the datetime 120 seconds before your current time?

sampoyigi

Its not showing your current time is it? Your server time is probably set incorrectly.

sampoyigi

Check your error log for the dashboard white page. Also for the code you have in your php.ini, i dont think its a good idea to echo from within the file when your side is in production state. This is the line you want, the rest are not needed.

date_default_timezone_set('Europe/London');

sampoyigi

I was able to debug the issue. It was actually a bug in the system but it has been fixed now. Follow the link to fix it on your end. So now you don't have to put date_default_timezone_set('Europe/London'); into line 37 of system/tastyigniter/helpers/TI_date_helper.php

https://github.com/tastyigniter/TastyIgniter/commit/d276a5f0904b2685a020633c9b01a5f1e59eb00a

anth

I used to like how you could see if customers were on your site and it was live (they disappeared when they left)

Now my customers online shows a list of customers who visited the site with a time when they accessed it (up to 6 hours)

anth

Yep thats set t0 120. Online customer works on my other site. The settings look the same.

anth

doesn't have 6 rows

0.0006 SHOW TABLES FROM `SQL USERNAME` 0.0001 SELECT * FROM `ti_settings`

anth

Is there a particular field i need to look in within the SQL database ?

anth

could this be the issue ?

anth

All the times are wrong on emails sent to customers too - any ideas ?

anth

If i create a php.ini in the root folder with this code [php]<?php date_default_timezone_set('Europe/London');

$script_tz = date_default_timezone_get();

if (strcmp($script_tz, ini_get('date.timezone'))){ echo 'Script timezone differs from ini-set timezone.'; } else { echo 'Script timezone and ini-set timezone match.'; } ?>[/php]

This corrects the time and also fixes the users online, however website/admin/dashboard does not load up, its just white. Other links such as website/admin/settings does work and displays the correct time. Is there a solution to this ?

Also, could it be getting the time from somewhere else? on the same domain hosting i have prestashop installed (website/onlineshop) - I have ensured this is set to London time.

anth

create a php.ini file on the root, used the code above and these are the log reports (removed logs)

anth

Hey Sam - I put date_default_timezone_set('Europe/London'); into line 37 of system/tastyigniter/helpers/TI_date_helper.php

Its working but i hope i havent broken anything else - do you think thats safe ?