Order confirmation action does not close/redirect the customer

igor

Hiall!

Current behavior: When I create an order and proceed to checkout, set all the delivery details correct and click on “Confirm”, the order is processed to the backend and also a confirmation email is sent, but the customer remains on the same page as if the order was not processed. The order remains visible in the shopping cart (shopping cart is emptied only after logoff/logon)

Wanted behavior: After click on “Confirm”, the front-end should be notified if the order was processed “success” and then the customer should be redirected to a “Thank you for your order” (static) page or just back to the main page. Shopping cart should be empty.

Is this something which can be achieved with the current functionality?

Thanks, cheers,
Igor

ryanmitchell

igor can you check the logs area of the admin to see if there is an error? That shouldn’t be happening.

igor

Oh, you are right!

Provider "Google Maps" could not geocode address, "API access denied. Message: This API project is not authorized to use this API.".

I will dig into this.. Sorry for bothering, there was no obvious error message. Next time I’ll check the logs first!

ryanmitchell

Glad to help!

igor

Unfortunately the problem persists, GoogleAPI was NOT causing the issue.. (I found the timestamps didn’t match)

So after tracing back my latest changes, I realize that I re-configured the statuses. I created new statuses for both orders AND reservations. (Sales - Statuses) and also configured status-workflow (System - Settings - Setup). Status Default, Processing, Completed and Cancellation are configured *Orders AND Reservations).

When I create an Order, the user still does not get an Oder-Confirmation page.

In the Admin panel, I actually find the order but Status shows ‘Incomplete’. The action does not generate log-entries in the Admin panel. When I open the order, I can click-and-select the initial status just fine, the order can be processed normal after that..

I think it’s a sign to leave the keyboard for a while and get me some rest..