New order mail notification problem

elmarra

Hi, I have a problem with sending mail.
In practice it does not send the email to the restaurant for a new order, nor to the customer.
However, if I change the status of the order that provides for notification via email, this is sent.
I tried the mail settings and I’m ok, I also tried another email and ok, the test mail sent it and also the order status notification mail.
He does not send me the e-mail of a new order to the customer or to the restaurant.
what can i check?

elmarra

I ran various tests to understand what the problem might be.
I had tried with various emails, email template settings, etc etc …
in the end I found the problem with the “broadcast events” extension, I tried to uninstall the extensions one by one … up to this one .. if the new order mail is installed it does not reach the customer, talking to the restaurant. if it is uninstalled, sending emails works again without problems.
I hope it will be of help to someone

sampoyigi

elmarra For the broadcast extension to work, the settings must be configured else you get a failed to connect error which could then block the order email from sending. Might be related…

breaksecurity

So basically with broadcast ext. No mail are sent?

elmarra

Mail is not sent to a new order. Neither the customer nor the administrator or the restaurant.
If, on the other hand, you change the status of the order that provides for notification via email, this is sent.

breaksecurity

Thanks I will do some test on this too

pizzabutlers

DEBUG 2021-01-09 15:02:06 Message-ID: e9da2e3928301e1e03c85f6dc7f9c66c@pizzabutlers.com

01-09 15:02:06 Message-ID: 278b84a019da501b58e3d6f02a222e76@pizzabutlers.com
Date: Sat, 09 Jan 2021 15:02:06 +0000
Subject: Pizza Butlers Sidmouth order confirmation - 25
From: Pizza Butlers
To: shakil khan
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary=“=swift_1610204526_f2bee33b68eea3de3fb6360356734476=”

“http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd”>

why not send any new order notification on my mail address .just show this error