Stripe payment error on checkout but payment going through

bisonator

Hi all,

I have been having this issue maybe 10-20% of the time with Stripe payments. In the order history what seems to happen is that the payment goes through on clicking checkout, but the user is directed back to checkout with the generic error ‘Sorry, there was an error processing your payment. Please try again’ from Stripe. However, the order seems to go through. In the order history there is always 2 errors for the second order - ‘There is currently another in-progress request using this Stripe token (that probably means you clicked twice, and the other charge is still going through): [stripe payment method ID]. This token can not be used again if that charge is successful.’

This naturally leads me to think that the user is trying to submit the order twice or more although I do not see how this is possible. It’s also worth noting that this is on the Green Theme, although I’m not sure if that makes any difference. I have added some code to disable the button and display a spinner over the top during the ajax so I am a little unsure of how this is happening so frequently. This seems to be happening from iPhones (although most orders are so not sure if this is relevant).

Any ideas? It’s lead to a lot of duplicate orders.

Thank you.

bisonator

Any ideas on this one guys? I am thinking to check for this error and adjust the error message accordingly in the hope that the user can then recognise what’s happened, but would be interested to hear how others might deal with this. Thanks.

ryanmitchell

Not sure about this one - we use payment intents so the second payment should go through without an issue but not be a second charge. Without a javascript or PHP error we’ll struggle to work out the issue.

bisonator

Thanks for the response. I thought that might be the case, but it’s hard to pinpoint as the error just goes into the payment status on incomplete orders. It’s what is sent back from Stripe I assume. I’m wondering if this may be green theme specific? Have you experienced this before in any circumstances? It’s affecting around 20% of orders.

ryanmitchell

I haven’t experienced it I’m afraid.

bisonator

I wasn’t able to find any other cases either so I’m thinking it may be green theme specific. I wish I could just understand why it might happen (twice every time it does) so that I could work around it potentially. With test stripe API it never seems to occur - just with real customers.