Printing orders

contact347

When printing an order to a thermal printer the logo is also printed. Is there a way of deleting this in the New order alert email to admin. Thanks.

ryanmitchell

No the logo printing is controller on the printer level - the add on does not print the logo.

contact347

Thank you for the reply. However, I am not using your add on. I am using a Star Future print which prints the New order alert email to admin.

ryanmitchell

You should probably have said which add on you’re using then 😀

contact347

ryanmitchell

I’m not using any add on, I’m using a printer to print an email.

cupnoodles

I’m not totally clear on what your setup looks like, but you’re probably looking for the “Layouts” button at the top of Design => Mail Templates. You should create a new layout that doesn’t include the logo, and then set “New order alert email to admin” to use the new layout so that the logo isn’t removed from every other email.

contact347

cupnoodles

Thank you for the respone, I will take a look at that. Cheers.

contact347

cupnoodles

That did the trick, thank you for your help.