Please type in a postcode/address to check if we can deliver to you.

ideasgirl

This doesn’t work if the visitor is not logged in. I’ve seen people asking about this issue before and the question has gone unanswered for years.

Is there a way to fix this?

IgniterLabs

The issue with Google Maps not working when visitors are not logged in might be related to the Google Maps API key configuration. Check your Google Developer Console account for errors and ensure the API key is set up correctly. This is a common solution for this problem.

ideasgirl

IgniterLabs

No sorry, you misunderstood. If I create a zone with only a name like “Gas Station” and city San Juan, I should be able to put that as an address for delivery. The system is telling me to enter an address like there’s no input at all. It only accepts it when I add it to the address as a logged customer. That shouldn’t happen (have to log in to enter the delivery address).

I tried with only city, only zip code, only name and is the same result. If you have a location with ONLY delivery, it wont recognize that you input the “address” or place for delivery.

mikeinnyc

Not able to reproduce this however this could be confusing when you first get this set up correctly in Google.

1) Make sure Google Platform maps APIs are “enabled,” and your public IP is locked down under
Google Cloud/Google Maps Platform/Keys and Credentials. Key restrictions your public IP address is allowed to use your API key or API restrictions API restrictions specify the enabled APIs that this key can call
Don’t restrict key This (PUBLIC IP ADDRESS) key can call any API. Meaning only your public IP address as source will work all others deny.

2) In TastyIgniter make sure you set the Area Type to “CIRCLE.” I know you can use by address but try this first. Google will be able to get you the proper delivery radius. Set SAN JUAN As Default or whatever you circled.
also, I think this could be what you missing. In Options, Allow Guest Orders to YES - Allow customers to place an order without creating an account, or using the default system settings. Otherwise Yes you are correct: It only accepts it when I add it to the address as a logged customer. That shouldn’t happen so we shall Allow Guest Orders to YES.

This should fix that issue.

ideasgirl

mikeinnyc Thank you very much for your assistance.

1. Yes, the Google map API is set correctly without restrictions.
I don’t want to use the circle for this situation but I know the system is working because I’ve set up other vendors with the “circle” option and the “polygon” option and they both work as a charm. That’s why I know the API setting and the rest of configuration is correctly set.

I want to use “Address” because I can set EXACTLY an address for delivery, and I can add few addresses. Here’s an example:

https://www.dropbox.com/scl/fi/7ghp89k01wbf6q5iojst0/delivery1.png?rlkey=nrttnmshu0ubo04y4e0w569la&dl=0

https://www.dropbox.com/scl/fi/w8sg4veqma2f4otvau73q/delivery2.png?rlkey=94b00si85gp4rtrgzp5qorj15&dl=0

Just in case you wonder, I also tried adding the zip code to the address, and that didn’t work either.

Here’s a video: https://www.dropbox.com/scl/fi/b0jrt5qeiucex6hvg84ze/delivery-add.mp4?rlkey=0xmd2a5l39ngngmm9zu3vqyfp&dl=0

I tried (again) the “order as a guess” setting it from the vendor (using multi-vendor) as “YES”, supposedly this overrides the main setting; and I also tried it doing it on the main configuration. None of the 2 have a different outcome. The system continues asking “Please type in a postcode/address to check if we can deliver to you.”

The only way it accepts is when I set “Reject Orders Outside Delivery Area” to NO, and that’s not possible as a configuration for all vendors.

I just discovered another issue:
If you use the setting of address under the setting says: "Address Component
ALL rules must be VALID to apply this delivery area, each rule is matched against the user’s address component. Values can contain Regular Expressions."
When I use the FULL address of customer it doesn’t give me the “sorry, we don’t deliver to that address”. Actually, I can delete the whole address and leave it blank and it will allow me to add items to the cart. I just did it few times and also entering complete “not added” addresses to the field of address for delivery. The system will allow me to add items if I’m logged.

mikeinnyc

The “circle” option and the “polygon” option both work as a charm.
Probably easier just to do this until a fix.

Not sure why the address isn’t working. I’d check your log files and see what’s going on because it’s working in the USA by address. Maybe it’s a PR address format problem?
/admin/system_logs

also in localization under countries make sure
Puerto Rico PR PRI “ENABLED” all other states disabled.
also, try “Google Geocoding” and Not “Chain”

In Google Cloud/ Google MAPS/Metrics do you have ANY ERRORS? Errors by Response Code
You do have Traffic by Response Code correct?
Basically, you should show clean data in Google with no errors.

Other than that for verification, I’d try a different country like NYC 🙂. Try using trying a popular address. See if it will be delivered to you. I’d bet it would work. Other than that, I’d use what works as you stated above and move on until the next fix.
Mike

ideasgirl

mikeinnyc

The “circle” option and the “polygon” option both work as a charm.
Probably easier just to do this until a fix.

Yes, but people don’t know addresses of malls or public places, and it will be confusing. That’s why I like the option of address since I can just insert the mall’s name as address and the city. That’s easy for anyone.

Not sure why the address isn’t working. I’d check your log files and see what’s going on because it’s working in the USA by address. Maybe it’s a PR address format problem?
/admin/system_logs

No, error. Nothing on the logs.

also in localization under countries make sure Puerto Rico PR PRI “ENABLED” all other states disabled.
also, try “Google Geocoding” and Not “Chain”

Yes, PR is enabled and when it’s radio or poly delivery zones everything works. I tried Geocoding and got same results. I had United States enabled, I disabled it and got same results.

In Google Cloud/ Google MAPS/Metrics do you have ANY ERRORS? Errors by Response Code
You do have Traffic by Response Code correct?
Basically, you should show clean data in Google with no errors.

Google Cloud shows no errors. Please let me know where to go for this “Traffic by Response” in case I’m looking on the wrong place.

Other than that for verification, I’d try a different country like NYC 🙂. Try using trying a popular address. See if it will be delivered to you. I’d bet it would work. Other than that, I’d use what works as you stated above and move on until the next fix.

Thanks for your time and effort. I will try with something from US as an address but I don’t have any hopes because it will be the same just with another address line, and right now, if you are logged in, it will accept it EVEN with the address in blank. There’s something wrong with that.