OMS Andriod App - With Bluetooh Print Support

Hello

We have now activated the restaurant ordering system, and we’ve encountered some pressing issues with the order printout:

1.) The currency displayed is always in Pounds, but we use Swiss Francs.
2.) The term “COD Cash on Delivery” is unclear to our restaurant staff (german speaking). We require the payment system’s label instead.

Best regards

Hello @raisarojuk975

did you get my messages?

Thanks in Advance

@wwwebgainss Thank you for the follow-up, didn’t receive the notification for the first one. Thank you for pointing out the issues.

1. We can surely update the currency problem as soon as possible. It will be updated to include your currency as well on the app within a few days.
2. We’re also working on to support multiple languages. It will be soon released as well.

Thanks,

Hi, does this app work with the multi vendor extension.

So each vendor will have access to their own orders using the app?

Hi @taste
We do support multiple vendors, you can select the location you want to take orders from in the app itself. Hope that helped, thank you!

raisarojuk975

Hi, I have purchased the App and played around with it. My only issue is selecting the location as I will be using this for a multi vendor purpose.

Would it be possible on the next update, to have the vendor login and then select only locations which are assigned to their username.

I tried logging in with user details for a different location and was able to log in and wouldn’t want other user being able to log in to other locations, I am not sure if they can view other vendors/locations orders atm as still trying it out. However it’s more for confusion if the vendor logs in to the wrong location by mistake at least they will be online.

Kind Regards

Jordan

raisarojuk975

Also, another question. When placing an order and I choose the delivery time. where is the customer notified of this time. I have checked the emails but nothing in there. Do I need to add some code into the email templates.

Just wan’t to say I really like the app, think it’s a great addition. Do you have any plans for a front end app for customers to order from?

Kind Regards

Jordan

Hi Jordan,

Thank you for reaching out and for your positive feedback on the app! I’m glad to hear that you find it to be a great addition to your operations.

Regarding your first question about multi-vendor support, I appreciate your feedback. Currently, the app does support multiple vendors, and you can indeed select the location you want to take orders from within the app. However, we acknowledge that there is a minor issue where any logged-in user can see all the locations. Rest assured, they wouldn’t be able to access or modify any of the orders that aren’t intended for them. We are aware of this and are working on an update to address this issue.

For your second question regarding order delivery time notifications, currently, the app is designed to streamline and manage the order process. As such, all communication related to the order, including delivery time notifications, should be managed within Tasty Igniter itself.

On another note, I wanted to inform you that we are indeed working on a front-end app for customers to place orders. However, it’s in the very early stages of development, and we are not able to provide detailed information at this moment. Rest assured, we are committed to continually improving and expanding the features of the app to meet the needs of our users.

If you have any more questions or feedback, feel free to reach out. We appreciate your support and are dedicated to providing a seamless experience for you and all our users.

Kind regards,
Rai

raisarojuk975

Thank you for your responses, and am very interested in the front end app, as been looking for this and possibility of having one made for me.

Regarding the time notifications, in the app you choose an estimated time 30, 40, 50mins.

What is this for? Is this not to inform the customer of the expected time frame? If so how is this communicated to the customer.

Kind Regards

Jordan

Hi Jordan,

Absolutely, the estimated time you choose in the app directly updates the order’s time within TastyIgniter. This information is relayed to TastyIgniter which takes care of communicating the expected time frame to the customer on their side. If you have further questions or need clarification on any aspect, feel free to reach out.

We appreciate your engagement and look forward to continuing to enhance your experience with our app.

Kind regards,
Rai

raisarojuk975

Sorry must be some confusion.

When I did a test order and selected a time in the app. I never received any communication regarding the estimated time.

How will the customer be informed of this selected time?

taste

Do you know when likely the sumni printer support will be available on the app for printing.

Thanks

raisarojuk975

Hi Rai,

So in the app on the printer section its says to email support @ anar.digital regarding sunmi printer something about email for instant access for it to work.

I have sent 2 emails with the subject Sunmi Printer Support but not had any response and has been a week.

Can you get in touch regarding this please. Is there something I need to do for the sunmi printer to work in the app?

Kind Regards

Jordan

Hi Jordan,

I appreciate your patience and efforts in reaching out regarding the Sunmi printer support. Currently, the Sunmi Printer integration is in its beta stage, and we are actively working on updates to ensure smooth functionality with both Sunmi and TM printers. To provide some clarity, the release for this update will be through our PlayStore channel. This means that all you’ll need to do is update your app, and there won’t be any additional setups or steps required to start using Sunmi Printers.

I apologize for any delay in response to your emails and messages. Thank you for bringing this to our attention, and we’ll make sure to get in touch with you soon to provide the required support and guidance.

Kind regards,
Rai

raisarojuk975

Hi Rai,

Appreciate you getting back to me. So it just a matter of waiting to for this to be updated on playstore.

I am willing to help test it out on the devices I have if you require testers. The devices are similar to the sunmi devices with built in printer, I just purchased on the off chance to see if they worked with the app as guessing they use the same setup at sunmi.

Kind Regards

Jordan

raisarojuk975

Hi Rai,

Do you have any timescales regarding when the beta testing will be complete and the app updated within the playstore?

TIA, Jordan

Hi Jordan,

I appreciate your willingness to help test the Sunmi printer integration on your devices. Your offer is valuable to us, and we’ll certainly keep it in mind as we progress with the testing phase.

Regarding your question about timescales, I want to express my gratitude for your patience and understanding. Currently, the beta testing process is ongoing, and while we are actively working on it, the timescale for completion is uncertain at the moment. We want to ensure that the integration is thoroughly tested and functions seamlessly before releasing it on the PlayStore.

Thank you for your continued support and cooperation. We’ll keep you updated on any developments and appreciate your understanding of the current situation.

Kind regards,
Rai

raisarojuk975

Any updates with this

raisarojuk975

Hey, any updates been a couple months since last info.

Thanks