3 months later

Hi Ryan

Thanks for the extension, I’ve installed and enabled this extension. However, there is no pop-up visible nor chime sound audible after an order is placed .
I made sure that the chime sound option is enabled in the “Order Notifier Settings”. Screenshot settings
I’m pretty sure that the broadcase event is also configured properly as there is a push message after each successful order to the browser.

Anything I can think of that may interfere with this extension is that I’ve configured the printer extension to auto-print on each page.

Below is the TI configuration i’m using currently.
— TI Information and (may be relevant) extensions
Version 3.0.4 Beta.28 (Upgrading to the stable version caused various issues -> restored via snapshot)
Printer - v2.0.7
Broadcast Events - v1.0.7
Limit Maximum Orders - v1.0.5
Order Notifier - v1.0.2

Thanks in advance
Kind regards
Jianing

    Hello

    thanks for buying it!

    make sure you have a location selected - it’s currently set up so super admins don’t get notified until they select a location.

      a month later

      Hi Ryan,
      For some reason I cannot get this to work. I have gone through all steps to install, I can see a connection to the pusher account, have allowed notifications but none are coming through. Your help much appreciated.

        If you are a super admin you need to have a location selected.

          No from the user menu in the top right hand corner of the admin. Select a location.

            That’s selected but still nothing.

              Check your ad blocker isnt blocking pusher. Check the logs for any errors and if there aren’t any It’s definitely something on the browser side.

                Double checked the browser settings. All Ad Blockers disabled, URL added to allowed lists. Still nothing.

                Am I doing something wrong with Pusher?
                https://ibb.co/F04nbdh

                  Did you check system logs in the admin panel for any errors?

                    Check that the queue drivers are configured to run as sync or run your workers. If I’m not mistaken, this runs as a queued process.

                      pnjo23 Yes, QUEUE_CONNECTION. For me is sync in the .env file. If you don’t have one just create it and it should get picked up. Or use workers if you have any other driver and a lot of stuff happening. Then you probably would be better off with queues. But having all the config stuff in the .env is good practice. (As I’m sure you know. I’m just re-iterating things for other people who might overlook this)

                          iulian-cravet This fixed it (along with problems sending order notifier emails)

                          QUEUE_CONNECTION changed to sync from database. Thanks much

                              ryanmitchell Hi so notifications are coming through but still no pop-up or chime.

                              All I get is a basic notification not a pop-up. All Browser settings allowed (notification comes through) but no pop or chime. I bought the Order Approver extension as well - same problem. Your help much appreciated.